Privacy Policy - cricketlive11

1. Introduction and Scope

This Privacy Policy describes how cricketlive11 ("we", "us", "our", "Company") collects, uses, processes, and protects your personal information when you use our website (https://cricketlive11.com), mobile applications, and related services (collectively, the "Service").

We are committed to protecting your privacy and ensuring the security of your personal information. This Policy explains your rights regarding your personal data and how we comply with applicable data protection laws.

2. Information We Collect

2.1 Personal Information You Provide

When you use our Service, we may collect information that you voluntarily provide, including:

Account Information:

• Name and username
• Email address
• Phone number
• Date of birth
• Profile picture
• Password (encrypted)

Communication Information:

• Messages sent through contact forms
• Customer support inquiries
• Feedback and survey responses
• Comments and posts on our platform

Preference Information:

• Favorite teams and players
• Notification preferences
• Language and region settings
• Customization choices

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information:

Device and Technical Information:

• IP address
• Browser type and version
• Operating system
• Device identifiers (UDID, advertising ID)
• Screen resolution and device specifications
• Time zone and language settings

Usage Information:

• Pages visited and time spent on pages
• Click patterns and navigation paths
• Search queries and results
• Features used and interactions
• Date and time of visits
• Referring websites and exit pages

Location Information:

• General geographic location based on IP address
• Precise location (only with your explicit consent)
• Time zone information

2.3 Information from Third Parties

We may receive information about you from:

Social Media Platforms:

• When you connect or log in using social media accounts
• Public profile information (as permitted by platform settings)

Data Partners:

• Cricket data providers and official sources
• Analytics and advertising partners (anonymized data)
• Fraud prevention services

Other Users:

• When others mention or tag you in content
• Referral information

3. How We Use Your Information

3.1 Service Provision

We use your information to:

• Provide and maintain our Service
• Create and manage your account
• Deliver live cricket scores and updates
• Personalize content and recommendations
• Process your requests and provide customer support
• Send important service notifications
• Enable interactive features and social functionality

3.2 Communication

We use your contact information to:

• Send newsletters and updates (with consent)
• Provide customer support
• Send important service announcements
• Respond to your inquiries
• Conduct surveys and gather feedback

3.3 Improvement and Analytics

We analyze usage data to:

• Improve Service functionality and performance
• Develop new features and services
• Understand user behavior and preferences
• Conduct research and analytics
• Optimize user experience
• Test and monitor Service performance

3.4 Safety and Security

We process data to:

• Verify identity and prevent fraud
• Detect and prevent security threats
• Monitor for suspicious activity
• Enforce our Terms of Service
• Protect our rights and property
• Comply with legal obligations

3.5 Marketing and Advertising

With appropriate consent, we may use information for:

• Targeted advertising and promotions
• Marketing campaigns and offers
• Affiliate and partner promotions
• User engagement initiatives

4. Legal Basis for Processing (GDPR)

For users in the European Union, we process personal data based on:

• Consent: When you provide explicit consent for specific purposes
• Contract Performance: To provide services you've requested
• Legitimate Interests: To improve our services, ensure security, and conduct analytics
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

5.1 We DO NOT Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5.2 Authorized Sharing

We may share your information in the following circumstances:

Service Providers:

• Cloud hosting and storage providers
• Analytics and measurement services
• Customer support platforms
• Email and communication services
• Payment processors (if applicable)
• Content delivery networks

Business Partners:

• Cricket data providers and official sources
• Advertising partners (anonymized data only)
• Social media platforms (for integration features)

Legal Requirements:

• When required by law or legal process
• To protect our rights, property, or safety
• To protect users' rights, property, or safety
• In response to government requests
• To prevent fraud or illegal activity

Business Transfers:

• In connection with mergers, acquisitions, or asset sales
• During corporate restructuring or bankruptcy proceedings

5.3 Aggregated and Anonymous Data

We may share aggregated, anonymized data that cannot identify you personally for:

• Industry research and analysis
• Benchmarking and statistical purposes
• Business development and partnerships

6. Data Security and Protection

6.1 Security Measures

We implement comprehensive security measures to protect your information:

Technical Safeguards:

• Data encryption in transit and at rest
• Secure Socket Layer (SSL) technology
• Regular security audits and assessments
• Access controls and authentication systems
• Intrusion detection and prevention systems

Administrative Safeguards:

• Employee training on data protection
• Strict access controls and permissions
• Regular policy updates and reviews
• Incident response procedures
• Background checks for personnel with data access

Physical Safeguards:

• Secure data centers with restricted access
• Environmental controls and monitoring
• Equipment disposal and destruction procedures

6.2 Data Breach Response

In the event of a security incident:

• We will investigate promptly and thoroughly
• Affected users will be notified as required by law
• Appropriate authorities will be informed
• We will take steps to mitigate any harm
• We will review and improve our security measures

7. Data Retention and Deletion

7.1 Retention Periods

We retain your information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and fraud prevention records

Specific Retention Periods:

• Account information: Until account deletion + 30 days for backup recovery
• Usage data: 24 months from collection
• Support communications: 3 years from last contact
• Legal compliance data: As required by applicable law

7.2 Data Deletion

You can request deletion of your personal information by:

• Using account deletion features in your profile
• Contacting our support team
• Sending a request to our privacy email

We will delete your data within 30 days of a valid deletion request, except where retention is required by law.

8. Your Rights and Choices

8.1 Access and Control

You have the right to:

• Access your personal information
• Update or correct your information
• Download your data in a portable format
• Delete your account and associated data
• Restrict processing of your information
• Object to certain uses of your information

8.2 Communication Preferences

You can control communications by:

• Updating notification settings in your account
• Unsubscribing from marketing emails
• Opting out of promotional communications
• Managing push notification preferences

8.3 Cookie Management

You can control cookies through:

• Browser settings and preferences
• Cookie consent management tools
• Opt-out links for advertising cookies
• Third-party cookie management services

8.4 Location Data

You can control location sharing by:

• Adjusting device location settings
• Disabling location services for our app
• Revoking location permissions

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

• Essential Cookies: Required for Service functionality
• Analytics Cookies: Help us understand Service usage
• Advertising Cookies: Enable personalized advertisements
• Preference Cookies: Remember your settings and choices

9.2 Third-Party Cookies

Our Service may include cookies from:

• Google Analytics for usage analytics
• Social media platforms for integration features
• Advertising networks for personalized ads
• Content delivery networks for performance

9.3 Cookie Management

You can manage cookies through your browser settings, though some Service features may not function properly if cookies are disabled.

10. International Data Transfers

10.1 Cross-Border Transfers

Your information may be transferred to and processed in countries other than your country of residence, including:

• United States
• European Union countries
• Other countries where our service providers operate

10.2 Transfer Safeguards

For international transfers, we ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities
• Other approved transfer mechanisms
• Strong security measures and encryption

11. Children's Privacy

11.1 Age Restrictions

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11.2 Parental Rights

If we become aware that we have collected information from a child under 13:

• We will delete the information promptly
• We will terminate the associated account
• We will notify the parent or guardian (if contact information is available)

11.3 Teen Safety

For users aged 13-17, we provide additional privacy protections and encourage parental involvement in their online activities.

12. Regional Privacy Rights

12.1 European Union (GDPR)

EU residents have additional rights including:

• Right to rectification and erasure
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge complaints with supervisory authorities

12.2 California (CCPA/CPRA)

California residents have rights including:

• Right to know about personal information collection
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights
• Right to correct inaccurate personal information

12.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate and will inform you of additional rights as they become available.

13. Updates to This Privacy Policy

13.1 Policy Changes

We may update this Privacy Policy from time to time to reflect:

• Changes in our data practices
• Updates to applicable laws
• New Service features or functionality
• Business changes or developments

13.2 Notification of Changes

We will notify you of material changes through:

• Email notification (for registered users)
• Prominent notices on our website
• In-app notifications
• Updated "Last Updated" date on this Policy

13.3 Continued Use

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Information

14.1 Privacy Questions

For any privacy-related questions, concerns, or requests, please contact us:

14.2 Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer:

Email:dpo@cricketlive11.com

14.3 Response Time

We will respond to your privacy requests within:

• 30 days for general inquiries
• 30 days for GDPR requests
• 45 days for CCPA requests (with possible 45-day extension)